Effective Date: 9/9/2024

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At Clay De Perfume, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product, please review our Return Policy below.

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1. Eligibility for Returns

 

• Return Window: You may return items within 3 days of receiving your order.

• Condition: Products must be unused, in their original condition, and in the original packaging. Products that have been opened, used, or damaged cannot be returned.

• Proof of Purchase: A receipt or proof of purchase is required to process your return.

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2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Email us at contact@claydeperfume.com with your order number, reason for return, and a description of the issue. We will provide you with a return authorization and instructions.

• Prepare the Return: Pack the item securely in its original packaging. Include a copy of your receipt or proof of purchase.

• Ship the Return: Send the package to the address provided in the return authorization. Please use a trackable shipping method to ensure that your return is received.

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3. Return Shipping Costs

 

• Return Shipping Fees: Customers are responsible for return shipping costs.

• Original Shipping Fees: Original shipping fees are non-refundable.

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4. Refunds and Exchanges

 

• Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically take 15-30 days to process.

• Exchanges: If you would like a different product, please email us at contact@claydeperfume.com and return the original item. Products must be unused.​

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5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at contact@claydeperfume.com. We will arrange for a replacement or issue a refund, including any return shipping costs.

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6. Non-Returnable Items

The following items cannot be returned:

• Products that are used, opened, or damaged

• Products purchased through third-party retailers

• Gift cards or promotional items

7. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at email: contact@claydeperfume.com
 

Thank you for shopping with Clay De Perfume. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.