Effective Date: 9/9/2024

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At Clay De Perfume, we are committed to providing a smooth and efficient shipping experience for our customers. Please review our Shipping Policy to understand our practices and procedures.

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1. Shipping Locations

We currently offer shipping worldwide. 

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2. Processing Time

Orders are typically processed within 10-25 days from the date of purchase. Once your order is processed, you will receive a confirmation email with tracking information.

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3. Delivery Times

Delivery times are estimates and may vary based on your location, carrier delays, and other factors. We are not responsible for delays caused by third-party carriers.

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4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions of your order, and your delivery location. You will be able to view the shipping cost at checkout before completing your purchase.

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5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your shipment's status. You can also track your order by logging into your account on our Site.

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6. Missing or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at contact@claydeperfume.com. We will work with the carrier to resolve the issue and ensure that you receive your order or a replacement as quickly as possible.

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7. International Shipping

For international orders, please be aware that customs duties, taxes, and other fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. We are not responsible for any delays or issues caused by customs clearance.

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8. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

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9. Returns and Exchanges

For information on returning or exchanging products, please refer to our Returns Policy page.

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10. Contact Us

If you have any questions or concerns about our shipping policy or your order, please contact us at email: contact@claydeperfume.com
 

Thank you for choosing Clay De Perfume. We appreciate your business and look forward to delivering an exceptional experience!